To return your product, please email our support team at support@thepetsclub.ae for the shipping address and instructions.
You will be responsible for paying for your own shipping costs (Exchange) for returning your item. Shipping costs are non-refundable.
Depending on Emirates, the time it may take for your exchanged product to reach you, may vary.
Order Cancellation will be accepted any time before the order has been dispatched. Customer will see the status of their order through their Account dashboard.
Full refund is only applicable for orders that has not been dispatched for delivery.
Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thepetsclub.ae
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