The Pets Club is the ultimate destination for pet lovers in Dubai and Abu Dhabi. We cater to the diverse needs of pet owners by offering a wide range of high-quality products and services, all under one roof. Whether you're looking for the perfect toy for your furry friend or a comfortable bed for your feathered companion, our online pet store has it all. With free delivery on orders over a AED 100.00 and next day shipping available, shopping for your pet has never been easier.
No matter what type of pet you have, you'll find everything you need at The Pets Club. Our popular categories allow you to shop by pet, ensuring a seamless and personalized shopping experience. Discover the best products and services for your:
At The Pets Club, we understand that your pets are a part of your family, and we want to make it as easy as possible for you to care for them. That's why we offer free delivery in Dubai and Abu Dhabi on orders over AED100.00. Plus, with our next day shipping option, you can rest assured that your order will arrive promptly and in perfect condition.
Don't miss out on the latest pet care trends, exclusive offers, and new product launches. Sign up for our newsletter and stay in the loop. As a bonus, you'll also receive expert advice and tips on keeping your pets happy and healthy.
With a personalized my account section, The Pets Club makes it easy for you to manage your orders, track your shipments, and update your personal information. Simply sign up and enjoy a seamless shopping experience tailored to your needs.
The Pets Club is committed to providing top-notch products and services to pet owners in Dubai and Abu Dhabi. With our all rights reserved policy, you can trust that you're purchasing from a reputable and reliable source.
In addition to our extensive selection of pet supplies, The Pets Club also offers professional grooming and training accessories in Dubai and Abu Dhabi.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thepetsclub.ae (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and debit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Data Deletion
You can delete your account information/Data by sending a deleting request email to support@thepetsclub.ae
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@thepetsclub.ae